Help signing in

This page covers getting into Carson. For anything else, use the form at the bottom and we'll point you the right way.

Open the one that matches what you saw.

I don't have an account yet

Carson is invite-only during early access. Join the waitlist on the home page, or ask a colleague who already uses Carson to invite you from Settings, then Members.

If you signed in with Google or Microsoft and saw "You don't have a Carson account yet", that email address has no workspace behind it. Ask your colleague to invite that exact address.

The sign-in error screen reading "You don't have a Carson account yet", with Try again and Use a different account buttons.

My invite link expired or is for a different email

Invites last 14 days. If yours has run out, the expired screen has a button to request a new one, and the person who invited you gets an email.

If it says the invite was issued for a different email, sign in with the address the invite was sent to, not the one you usually use.

The registration screen for an expired invite, with a button to request a new invite.

The email code never arrived or expired

Codes expire three minutes after we send them. Check your spam folder first, then check that the address you typed matches the one on your account.

Go back to the sign-in page and ask for a new code. Each request sends a fresh one and the old one stops working.

The code entry screen after choosing Continue with email, with a field for the six digit code.

Microsoft sign-in says it needs admin approval

Your IT team has to approve Carson once before anyone at your company can sign in with Microsoft. Forward them the request Microsoft shows you.

While you wait, sign in with the email code instead. It's the same account either way.

The Microsoft "Need admin approval" screen shown when an organization has not yet approved Carson.

I forgot my password

Choose Forgot password on the sign-in page and we'll email you a reset link. The link works once, and using it signs you out of every other device.

Sessions last 14 days, so being asked to sign in again after a couple of weeks is normal.

The reset password screen with a field for a new password.

It says "We couldn't sign you in just now"

That one is on our side. Wait a minute and try again.

If it happens twice in a row, tell us below and include the time it happened.

The sign-in error screen reading "We couldn't sign you in just now".

Still stuck?

Tell us what happened and we'll get back to you by email, usually within one business day.

If this form isn't working, email support@getcarson.ai.